Drive won't detected

Hi there,i have Problem which i am facing past few days Actually i have installed 2 HDD 4 Tb Drive in G-raid but when i turn on the power the front panel light constantly blinking red and i can’t create the any raid, can any one help me?
My Chassis S/N is DC0171300668 & my Chassis P.N 0G04228
How can i find my model number because it was not write on anywhere

The part # is all that matters which you provided. 0G04228.

In order to configure the RAID on that unit you need the G-RAID configurator.
Mac Download
Windows Download

Hi,
Thanks for your reply
i have install the Software which you Provided but i still face the same Problem the Software don’t detected the drive which the drives are physical in Good Condition
Need your help??

Hi,
Still waiting for your response
i have install the Software which you Provided but i still face the same Problem the Software don’t detected the drive which the drives are physical in Good Condition

So, verify if Disk Management tool can locate the external hard drive . Open Disk Management tool, go to Search, type diskmgmt.msc and press Enter. If the external drive is found listed in the Disk Management window, simply format it properly, so that it shows up next time you connect it to your PC.