Drive won't detected

Hi there,i have Problem which i am facing past few days Actually i have installed 2 HDD 4 Tb Drive in G-raid but when i turn on the power the front panel light constantly blinking red and i can’t create the any raid, can any one help me?
My Chassis S/N is DC0171300668 & my Chassis P.N 0G04228
How can i find my model number because it was not write on anywhere

The part # is all that matters which you provided. 0G04228.

In order to configure the RAID on that unit you need the G-RAID configurator.
Mac Download
Windows Download

Hi,
Thanks for your reply
i have install the Software which you Provided but i still face the same Problem the Software don’t detected the drive which the drives are physical in Good Condition
Need your help??

Hi,
Still waiting for your response
i have install the Software which you Provided but i still face the same Problem the Software don’t detected the drive which the drives are physical in Good Condition