I am trying to get a drive replaced through warranty. The drive is a WD3200BEKT Scorpio Black. When I check the warranty using the serial #, it tells me that it is out of warranty which it shows only a 3-yr warranty. I thought all of the black drives had 5-yr warranties.
The date on the drive is 11 JAN 2010 & today is Jan 2, 2015. I have tried emailing WDC as well as calling them. The email I try to send contiues to try to search the kb & never submits the post. When I call, I continue to stay on hold. Last time I called I stayed on hold for about 30 min.
Is this a common problem?? Is it really this hard to contact WDC? I have been using their drives for 20+ yrs. & have had very little problems with them, but if getting support is going to be this complicated & time consuming, I’m going to have to try a new manufacturer.
Any input on this would be greatly appreciated!!