Drive unlock impossible after update

I use a 4TB USB WD My Book with encryption on a Mac High Sierra OS. After updating the WD Security app the drive unlock app no longer accepts the passphrase and the drive cannot be decrypted. I can’t seem to find older versions of the apps in order to uninstall. Any advice?

Hi d2000,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.