Drive non-responsive


#1

My kids dropped my passport essential se  now computer wont detect drive at all. Ligh comes on,drive is spinning when plugged in but nada. need to retrieve data or fix if possible.


#2

You posted in the wrong forum, but I’ll answer here until the post gets moved.

I’m sure your drive is now dead.   WD lists some data recovery services on their website, but be prepared to shell out a LOT of money.   It’s VERY expensive to recover data from a dead HD.   

Short of that, call WD’s tech support, and if they’ll cover it under warranty, they’ll replace the drive, but your data will be GONE.