I am getting pretty frustrated with the drive letters disappearing. After **(My name) (92.168.0.28) (X:)** vanished (together with the data) and I was unable to map the drive I did a total restore to factory settings. Starting the MyCloud 2TB up again the **X:** drive was still missing.What was left was: TimeMachineBackup (92.168.0.28) (V:)
SmartWare (92.168.0.28) (W:) and Public (92.168.0.28) (Z:).
Trying the Map network drives in Windows Explorer the Z: drive disappeared!
The drive letters don’t disappear, they are still in use and therefore cannot be used again.
What happens if you click in the drives that carry the red cross? The connection should be reestablished immediately.
When you map the drive are you also checking the box that says “Reconnect at logon”? If not that might explain why the mapped drives keep disappearing.
Regarding your Windows File Exlporer: Yes and No; even using a public is combined with at least an anonymous authentication. Try to use your admin credentials you have set to log into the web UI. In the worst case you can type the username as
Domain\username like WDMyCloud\admin
This points the authentication process to use the internal admin on the My Cloud, not any other account. If you use admin without the leading domain, then Windows tries to look for an user account called admin within itself (on your PC). Sometimes these issues may occur. As @Bennor has shown in the dialogue, below “Reconnect at logon”, there is “Connect using different credentials”. If you tick this box, a new authentication dialogue appears where you can enter the above, full qualified WDMyCloud\admin as username.
BTW: WDMyCloud is generic here in this example. Of course, you have to use the real hostname of your own My Cloud device and the username that was used to login into the Web UI with adminstrative rights. Normally this user is admin but it may be anything else.
