Drive Failure

I have WD my passport ,

I have only had it for 2 weeks and its giving me many problems please help!

I am using OS 7 operating system

When i plug it to my USB it slows my system down where it is almost impossible to use

I have done a hard drive test and used your latest version of sofware and still it fails

I get “11-test cable fail”

I have done the Smartware test and it also fails.

I noticed the problem when i tried to down load some movie files on the passport and the speed was down to 100 kb/per sec.

Please help.

It could be a bad cable.  Have you searched the rest of the forum about this? I’d give it a try. You can also contact WD’s Technical Support by phone or email.

To Contact WD for Technical Support