Drive A Failed


#1

I can no longer access my WD World Book II public folder. I can create new ones and the Shared Storage Manager shows it, however, I can’t get in.

The Shared Storage Manager shows the disk status as “Disk A Failed”. Is that as bad as it sounds? If so, what are my options for getting the information off my failed drive?


#2

If your drive A has failed I would open your enclosure (there are instructions in the knowledgebase) and remove drive A. Than carefully reassemble the unit, and turn it back on. If you still can’t see your data it’s possible it’s become corrupted, but in most of my testing simply removing the bad drive allowed me to get to the data. If this is the case make sure to back up the data ASAP, and RMA the bad drive (use the serial number on the internal drive, not the enclosure).