Drive 1 failure, after that all setting and contents gone (reset)

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
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MyCloudEx2Ultra
hi, recently the drive in bay 1 failed (it’s still ok, but not raid capable I suppose :slight_smile:
That is not the problem, replace done, so I would think, however, it seems, all contents and setting/configurations have been wiped/ reset … That is a real problem, making WD cloud system somewhat unreliable (useless) as a backup or cloud storage! Is this normal? If there is no solutions, then it’s clearly a hardware/WD software error.