Hey all
Having some trouble with the My Cloud Home product. I’ve uploaded some files there, but now when I’m trying to download a folder or even just multiple files from the app or browser, there doesn’t actually seem to be any way to do so.
Am I missing something here? It seems ridiculous to me that a NAS solution wouldn’t offer something as simple as downloading folders, so I’m probably just not seeing it
Thanks
Hi @JohnNarth,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask
Thanks for the response but I don’t think this is a technical issue. I just can’t seem to find the functionality. I assume it’s there somewhere but I don’t know where
Bump
Why was the Discovery application discontinued? Users deserve to know the real reason. The WD team has handled this very poorly. Initially, everything worked well, but now the product has become almost useless without the Discovery application. I now have this device sitting on my desk like garbage because an important part of its Discovery application functionality is gone. WD, please stop misleading customers. You are not delivering a good product, and many users feel cheated. At the time of release, many features and promises were highlighted, but over time useful functions have been slowly removed instead of improved. This creates disappointment and loss of trust among customers. Please add an option that allows users to choose the download folder path, since this important feature is currently missing. WD often says that it is continuously improving the system, yet one of the most practical and user-friendly options has still not been added. Instead, effort is being spent on features that are far less necessary like Discovery Application. WD has already removed useful functionality in the past, which is one reason why many customers are losing interest in purchasing its products. Although WD explains this decision by citing security reasons, it appears that the company is unwilling to give users the flexibility they actually need.
