Downloading Folders

Hey all
Having some trouble with the My Cloud Home product. I’ve uploaded some files there, but now when I’m trying to download a folder or even just multiple files from the app or browser, there doesn’t actually seem to be any way to do so.

Am I missing something here? It seems ridiculous to me that a NAS solution wouldn’t offer something as simple as downloading folders, so I’m probably just not seeing it

Hi @JohnNarth,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Thanks for the response but I don’t think this is a technical issue. I just can’t seem to find the functionality. I assume it’s there somewhere but I don’t know where