Download file folders

What has happened to the option to download file folders online? Did I miss a setting on the dashboard?

Using EX4100 OS5, firmware up to date as of 6/8/2021

Downloading entire folders is not currently supported by OS5. See the following WD Support Knowledgebase Article for what isn’t supported.

My Cloud OS 5: Manage Files on Web and Mobile App


Managing content using the My Cloud OS 5 Client apps have the following limitations.