Download entire folders option is not available

Hello WD

I am no longer to see the option to download an entire folder on my drive after migrating to My Cloud OS 5 version, did I miss something? What happened to the option to download file folders?

I have a client that I did the backup for their files and download one by one are completely useless.

My model is WDBCTL0020HWT - 2 TB
Firmware version: 5.20.113

If one uses the forum search feature (magnifying glass icon upper right) they’ll see this is a common complaint with OS5. A few past discussions:

Per the following WD Support Knowledgebase Article for what is/isn’t supported on OS5.

My Cloud OS 5: Manage Files on Web and Mobile App


Managing content using the My Cloud OS 5 Client apps have the following limitations.

Is the moronic 5GB file size limit still there as well?

My Cloud OS 5: Error Uploading Large Files in Web App

Files larger than 5 GB cannot be uploaded using the My Cloud OS 5 web app.