Unfortunately, Western Digital became useless in Egypt because their technical support there is very disappointing and the same in other non European countries!
There are thousands of complains about manufacturing defects and serious problems in new hard disks and their authorized distributers do not bother or even respond to the complains !!
I have recently encountered with them when I contacted their representative branches in Egypt about a malfunctioning hard drive and - as usual - they didn’t respond back and when I contacted the Global Technical Support; somebody responded once then vanished !!!
This is despite the fact that my newly purchaized hard drive has a registered serial number at WD website and has a valid warranty till July 2016 and they ran away and even has never asked me to bring the drive to their service to check it !!!
This company has lost a great portion of market share specifically in non western countries !!
I’m just one who can write in English among thousands in my area about what this company does in Egypt after they have all become deaf, dumb & blind about our complains!!
We may be losing little money buying their hard drives but they will lose a hill of money by ruining their old image!!!
DO NOT BUY WESTERN DIGITAL PRODUCTS IN EGYPY!!