I’m building a new system and want to copy all the data from my old machine to my new. All this data is on my Passport external drive with WD Smartware installed. I navigated to the folder with the data and I’m getting the message “You do not have permissions to access this folder” I installed Smartware on the system, hoping that would help, but I still get that message. I’m finding info online not specific to Smartware, so I’m not sure which of that I should be trying, or if there’s something simple I can do via this software to get past this.
How about the information under the Help tab of SmartWare, have you read that for Retrieve?