I realize that this post is off-topic but it has to be said as I am deeply affected by the troll under the WD Bridge as I’m sure that many forum members are also. New members has to be warned about the Troll under the bridge.
We have only one even though it feels like many!!
Over the last month or so, I’ve gotten to know one Troll that lives under the bridge of the WD forum through private message. He began this private messaging by first asking me to join together posting up problems, to unite together. At that time, I told him that I prefered posting up solutions rather then posting up complaints to a problem. Subsequent posts became more and more frequent as I told him once to stop trolling and he began to play the game with me that he and the troll had no relationship even though they both made references to the same info. Gradually, different users would be messaging me once he knew that I knew of his many nicks.
I told him once that I will write about him and today is the day. I write about him because I’m affected by his trollish manners and I’ve told him that because of him, I won’t be frequenting this forum as much. He delights in this as he felt that he has won…
Normally I don’t have any problems with trolls as I simply ignore them. After all, my main purpose on this forum is to either gain knowledge to use with my WD device or to share my knowledge that I’ve acquired; however now that my WD Cloud is working normally, I will be avoiding this forum as much as possible; and it is all because of him.
The problem with trolls
… is that many of the users that I’ve been answering to, has been that of the troll; I don’t know for sure but in the end it felt trollish.
Although you can almost recognize a troll post, I’m sure there are many real users with real questions that have been left unanswered simply because they are trollish in nature; however I cannot tell anymore and I will no longer be baited.
How does a post feel trollish?
I’ve spent time answering many questions that the user never returns to aknowledge the answer simply for the reason that the question has become the headlines. “Most worthless purchase ever!”, “Slowest device” and so on. I have no idea whether these are real users or the work of the troll. However I do know that whomever visits this forum will have the general idea that the WD Cloud has many problems.
More trollish feelings
You keep helping a user trying to solve a problem to find out that no matter what answers you give them, it is the wrong solution because in the end… the answer to a troll question is no answer.
How can you almost tell?
You really cannot, but over time you get a feel of a trollish post…
Most of the troll posts will be of that of a first time user with a post count of 1. This is to create many users with similar problems.
It will be usually a topic that seems controversial, like no remote access.
There will be a general influx of the same problems in that same week because they want to hype it up.
everything will be riding on that one feature such as this is the most worthless device that they ever bought because it could not stream MKV; although that one user that couldn’t stream MKV could have been a valid user :P
blaming other problems that is unrelated to the product itself to make it look like a company problem, like user registrations, email notification, slow wifi connections.
some post will begin with brand new user, been reading all the problems, will be returning it as now.
in the morning you will also notice that the troll will have dredged up every problem post that the forum has; most of them he wrote himself. Even though the mods bans this new ID, the damage is done, because all the problem posts are now at the top of the forum. So as new users visits the forum each day, all they see is problem posts.
worse offense is assuming a nick that is similar to a real helpful user and answering in a trollish manner by giving the answer that makes the product looks bad.
every answer is that the product is beyond help and the user should return it for a refund.
My Trollish Conclusion
Many times I suspect he is from another rival NAS system because I cannot believe that someone can be so tortured about a WD product that he must haunt the WD forum everyday.
Samsung did this by hiring people to post in every forum about troubles they had with their iPhone and iPad and how they were going to change over to Android.
The bottom line… “Don’t feed the troll!!”