I have a new case open with WD Support currently and it looks like I am hosed - for the second time with Western Digital! I thought a major brand like WD would be more reliable, not less. My old Promise 4-Bay unit worked great for over 7 years. I only upgraded to WD because I knew it was old, would eventually fail, and I liked the WD Cloud access option.
You don’t have to read any further - just know that these units are not business (or even SOHO) grade, they will fail on you, and then you will be forced to buy another WD unit to migrate your data on that new enclosure. This unit is probably 3 to 4 years old - it should not have failed. I believe the root cause is a bad firmware upgrade, but I can’t prove it now.
Pissed beyond belief!
WD Support - if you are our there, and you are reading this, a little help would be nice.