Does WD Support answer your requests

Hi folks,

i made a few support requests but i do not get any answers.
Is that normal or does WD think private customers do not need support?

Hi there,

When did you make the support requests? I would also like to know if you have tried to communicate via telephone with support.

I always CALL support lines when I really need help. Both WD and Seagate helped me this way recently. Seagate replaced a drive and WD said they would have someone call me back and they did.