I just got one of the new My Passport Studios with the eink label, but am having problems with WD’s crappy software.
During installation, I can get to a setup screen to change the drive label, but it does not work. The drive registration page in the installer does not work. Once you get the software installed, the button to check for software updates does not work (noticing a pattern here). I had to go to the website and download the update manually and install it.
Once I get the software installed, if you connect the drive and run it, you can’t change the drive settings at all. Going to the settings tab, you will see the software detects the drive and the button is breifly active, but it almost instantly shifts to the equivilent of greyed out and does not work when clicked.
Of course, I contacted WD support and those dolts sent me to a link to update the windows version of stupidware. So, they did not even read the ticket before sending the default response. You just have to love those offshored support departments.
So, my question is, does anyone who has this drive have any luck getting the label to say anything other than “Videos 09”? I’m about ready to return it and get a drive somewhere else. This is just a joke.