Does WD charge for phone tech support

I was about to call tech support for one of my drive but i was just wondering if they charge for tech support???


Phone support for in-warranty products is available for free during initial contact, and an option to extend service plans will be offered. On the other hand, E-mail support is always available regardless of warranty status.

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what do you mean to “initial contact”


“Initial contact” would be the first 30 days after the first call.