Does Anyone Ever Get an Answer from WD Customer Support

Curious if anyone here ever gets a straight answer from customer support either here or when contacting them directly. They seem manifestly incapable of understanding an issue or providing a direct answer. It’s like they have bots scanning for key words then copy/pasting links that are not at all relevant to the question being submitted. See my question below.

I’ve been buying WD for a long time and will never buy their products again.

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This WD Community Website not a WD Customer Support website.

Its primarily a user to user forum.

Welcome to WD Community! Western Digital Technologies, Inc. (“WD”) provides WD Community as a service to its users and customers, to help them exchange ideas, tips, information, and techniques related to our products.

https://community.wd.com/faq

You could try contacting WD Support direct … but you’ll probably get a phone operator following a script.

And not knowing a thing about Encrypted Data Recovery.

Thanks Joey. I have repeatedly posed the same question directly to WD customer support and have been getting the run around. I’m not asking them for recovery services; however, they should be able to answer if there are any type of restrictions to the type of drive it can be transferred to given there is WD encryption involved. Instead I get responses of “sorry you lost your password but we can’t help”.

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You would probably have to escalate your question to Level 2 Support.

Level 1 Support just covers the basics eg. Warranty, RMA etc

But, again i would recommend contacting the Data Recovery Services that WD recommend and i would hope they would be able to provide you with the info.

https://support-en.wd.com/app/datarecovery

Be aware though, Data Recovery from Encrypted drives if possible, will not be Cheap

Cheaper to keep data backups in future.