Bill is the moderator there are a few WD people that also come here occasionally. He’s worknig on some stickies. The stickies only help if people read them! Way to many hysterical posts like 'help I lost everything", then they wonder why they don’t get an answer. I sent him a PM with link to your trouble shooting that was excellent. I added it to my file of helpful links.
Sorry, I wasn’t online yesterday as my ISP was down. Thanks for your input and valuing my contribution. I have seen many useful stickies on other forums. Take a look at following link for example.
As an experienced community manager, you know what is best. I don’t see any harm of leaving my post open for replies. I’ll try my best to help others as time permits. But if your forum has a rule/requirement to close a thread within a certain period, you may do that.
BTW, I have a proposal on making stickes. We cannot possibly stick all the solutions we find here on top of this page. But if you or another can compile them in to one or two stickes with an index of Subjects/Symptoms, that will be great.