Do WD employees / executives ever read these messages?

Title says it all.

Given that not a single topic in last week got any input from a WD staffer I would say a clear NO to your question…

Another example of lazy companies trying to “build a community” that does their job for them for free…

Not buying WD again… ■■■■ SERVICE

A sincere "thank you’ for the prompt reply from Methanoid!

(Sigh.)
20 years ago, WD used to be a reasonable-to-do-business-with company.
Apparently that has changed for the worse.

A few days ago I purchased a few WD SSDs at a bargain basement price
from a MAJOR retailer. All were new and sealed in original packaging.
The labels on the SSDs all had a DOM number which I took to mean
Date Of Manufacture. All were made in 2020.
So before I install anything on them I went to register the warranty online.
WD online registration did not recognize the model number or serial number.
I search WD and cannot find any mention of the model numbers I purchased.
I phone call to WD, whose phone system and first-tier customer service
representatives leaves one feeling as though they have just run the gauntlet,
has so far yielded nothing but blank stares.
I’ve opened a case and provided WD with purchase documentation and pictures
of the devices and their packaging. I have yet to receive even an
acknowledgement that WD received the documentation, let alone any assurance
that these SSDs are under warranty.

At this point, even if WD does acknowledge responsibility for these SSDs,
I think I’ll return them. I mean…
if it is this much of a problem just to get WD to acknowledge,
well… frankly… ANYTHING,
I can only imagine the horrors that await should I actually require service.

WD:
Your customer service leaves your customers with the impression that you do not
believe you have competitors. You’ll probably never even notice that you now have
at least one person on this planet that would consider WD products only if nothing
else were available.

This is quoted from WD Community Usage Guidelines

Remember, this is user-generated content.

  • You’ll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution.
  • Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet.
  • Please keep in mind that this is a user-to-user community. If you are looking for technical support, please contact WD customer support directly.

Quote says it all :smile:

Yes, I know this is an old thread but this might just help someone else!

Re: “I know this is an old thread but this might just help someone else!”

Quite agree, flhthemi.
Especially in deciding which brand to buy.

To date there has been zero response from WD to this topic.
That answers the question in the subject line…

AND, MORE IMPORTANTLY,
NO ONE OF AUTHORITY AT WD monitors their customer service departments either.
AND, WD provides no way to contact management when customer service fails.

This thread was started in frustration to 6 trouble tickets submitted
to WD / SANDISK customer support. This tread would not have been
submitted to the community if ANY of those tickets had been handled
expeditiously / with action rather than lip service, and in a matter
that didn’t make WD seem like a company comprised of many different
companies / departments who run without management / coordination,
and whose efforts are spent blaming each other rather that solving customer issues.

In one instance upon requesting a supervisor I was told there was
no supervisor in the that specific department.
Keep that in mind for future purchase decisions.

THIS HAS BEEN A PUBLIC SERVICE ANNOUNCEMENT.

1 Like

ditto here – voice calls to 800# get you sent to a call mgr who knows nothing and only promises to have a call back made - those never happen nor do you get a ticket or case #. Live chat puts you in queue forever and when you finally do reach #1 in queue, it auto disconnects saying no one available to respond to chat.
email ticket goes into a blackhole also. You do get a ticket # but when you try to follow up on that ticket #, it is unrecognized by anyone at WD. Absolutely worst CS ever, and zero F’s to give