You guys are my only hope…
So one HDD in my WD My Book Live Duo 8TB failed.
The HDD is P/N 0F14697 and the model number is HDS5C4040ALE630.
I ordered a similar HDD but received a 0F14696 (the last digit is 6 instead of 7). The model number is exactly the same: HDS5C4040ALE630.
When I told the store that I received the wrong HDD, they told me that the model number is what counts . . .
Unfortunately, the WD My Book Live sees it as an unsupported HDD.
Is it really that specific? The model number and all of the HDD’s parameters are identical. Is there something I can do - like reformatting it to a specific file system or something - to make it work with the WD unit?
Any help will be greatly appreciated.