DLGDIAG for Windows Server 2008 R2

[toky76]

Greetings,

we have a portable WD My Book 1140 USB device attached to Windows Server 2008 R2 and started to receiving event logs: The driver detected a controller error on \Device\Harddisk2\DR2.

After checking the disks the DR2 points to attached WD but we are unable to run DLGDIAG 1.28. After checking Lincense Agreement and NEXT It says that DLGDIAG for Windows has  stopped working.

Problem signature:
  Problem Event Name:    BEX
  Application Name:    WinDlg.exe
  Application Version:    1.28.0.0
  Application Timestamp:    5409ee85
  Fault Module Name:    WinDlg.exe
  Fault Module Version:    1.28.0.0
  Fault Module Timestamp:    5409ee85
  Exception Offset:    000420a2
  Exception Code:    c000000d
  Exception Data:    00000000
  OS Version:    6.1.7601.2.1.0.272.7
  Locale ID:    2055
  Additional Information 1:    4778
  Additional Information 2:    47782f7409a31893fc1890159f8bdcb7
  Additional Information 3:    5821
  Additional Information 4:    5821c1a5c4e07b6623cb80da3469072f

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Any suggestion have to check the consistency of the attached disk without unplugging it from the server?

Thanks a lot in advance for any feedback.

[ERmorel]

Hello and welcome to the WD Community,

The DLG tool is not fully supported on Windows server 2008 R2

As a recommendation, test the unit on a different OS using the DLG Tool or you can try using a third party app that works for windows server.