DL4100 Model Number

Hi and

I have tried to raise a support case for a problem I have with my DL4100 via WD Support but it will not recognise the Model number (P/N) for the DL4100 - WDBNEZ0000NBK-00

I entered WDBNEZ0000NBK-00 and when I submit the form it comes back with please enter a valid model number

Does this look like a valid model number or I have missed something out?

I have also tried entering the Serial Number S/N - which starts[Deleted]… but again the samething the web site does not appear to recognise it as a vaild serial number.

I did check the help section and the format appears valid

Kind regards

Steve

leave off the -00
http://www.wdc.com/en/products/products.aspx?id=1450