DL4100 blu led pulse

My Cloud OS 3 Personal & Network Attached Storage My Cloud DL Series
1

Hi,

this morning when I turned on the DL4100 hdd blue LED pulse and you could not access

2

Hi there,

Try to restart the unit again to see if the issue continues, also try to access from a different computer.

3

The problem remains
how can I recover data from raid disks before sending in the product support?