I’m trying to set up my DL2100 for the first time and I can’t set an email address for the admin account. I can set the First and Last name, but not the email address. When I enter it and confirm it, I get an error message with no description whatsoever other than “undefined”.
I tried the 40-second reset already, but I get the same error.
I also tried completing the setup process without setting an email address: I can get to the dashboard just fine, but if I try to add an email address for the admin account I get the same “undefined” error.
I tried adding other users and the same error occurs: the user is created but the email address I enter doesn’t get saved.
I am having the same problem and can’t even set up the Admin part. Every time i put in the Email address to create an account it just comes up with an error box saying undefined. Have tried the 40 sec reset and this has made no difference. On the verge of this being returned and getting a refund !
Hi… I already solved the problem…
At first, I did 40 seconds reset twice with no results… after that, I got into the panel configuration section go to Utilities, and made a complete restoration of fabric values… this were all night and after that I could solve the problem… I hope this can be useful
If nslookup returns “Unknown”, change your routers DNS server and reboot the MyCloud and PC (assuming my cloud and PC are using the same DNS servers as the router.
The IP addresses are correct for wd2go.com and mycloud.com.
I noticed that your DNS server is your router 192.168.0.1 instead of your ISP (External DNS Server)
What router are you using?
Does it support DNS Rebinding and NAT?
Without knowing all the details, and assuming that everything is DHCP, one solution could be to set the routers DNS server to something public such as Google. 8.8.8.8, reboot the router, My Cloud and PC so they are all using an external DNS server.