Disown hard with laptop

I have bought a ‘ my passport essential SE ‘ hard, but I have a problem with it and that is my laptop doesn’t recognize it.i only have the main space of the hard in hard disk drive part and ‘ device with removable storage ‘ in ‘ my computer ‘  doesn’t recognize the hard. Whenever I want to update ‘ fireware ‘ , encountered by this message : ‘ please insert a wd smart device to continue ‘.

I would be appreciated if anyone helping me how to recognize the hard to laptop. My operating system is 32 bit vista.

Best Regards.

Look at the post at the top of this section. It maybe a power issue.


1 Like

Dear Joe.

i don’t know what you mean by ’ the post at the top of this section '.would you please put the link here?

 Try this http://community.wdc.com/t5/My-Passport-for-PC/How-to-eliminate-potential-problems-on-USB-Powered-Drives-and/td-p/118262


I am happy… :neutral_face: