Disconnects from network when playing a movie

Community Archives WD TV Live Networking
1

Everytime I watch a movie now it will disconnect multiple times. I get the message saying “There was a problem connecting to the network. The device could not connect to the network.” It will connect back to the network right away when I go back to the network shares.

I pinged my WD TV Live Plus during playback and when it disconnected here’s what I got…

Reply from 192.168.0.102: bytes=32 time<1ms TTL=64
Reply from 192.168.0.102: bytes=32 time=1ms TTL=64
Reply from 192.168.0.102: bytes=32 time=1ms TTL=64
Reply from 192.168.0.102: bytes=32 time=1ms TTL=64
Reply from 192.168.0.102: bytes=32 time=1ms TTL=64
Reply from 192.168.0.102: bytes=32 time<1ms TTL=64
Request timed out.
Request timed out.
Reply from 192.168.0.100: Destination host unreachable.
Reply from 192.168.0.100: Destination host unreachable.
Reply from 192.168.0.100: Destination host unreachable.
Request timed out.
Reply from 192.168.0.100: Destination host unreachable.
Reply from 192.168.0.100: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.0.100: Destination host unreachable.
Reply from 192.168.0.100: Destination host unreachable.
Reply from 192.168.0.100: Destination host unreachable.
Reply from 192.168.0.100: Destination host unreachable.
Reply from 192.168.0.102: bytes=32 time=503ms TTL=64
Reply from 192.168.0.102: bytes=32 time=3ms TTL=64
Reply from 192.168.0.102: bytes=32 time=2ms TTL=64
Reply from 192.168.0.102: bytes=32 time=5ms TTL=64

2

Here’s some wireshark screenshots from when the wd tv live plus disconnects to when it reconnects…


http://i.imgur.com/6HteM.png
http://i.imgur.com/T7EN6.png
http://i.imgur.com/5oUyy.png
http://i.imgur.com/5Qkln.png
http://i.imgur.com/Kt6dQ.png
http://i.imgur.com/g1P6K.png
http://i.imgur.com/BMxb6.png
http://i.imgur.com/r35RK.png

3

Jazzy:

All appearances are that the WD or your computer are actually dropping off the network.

These are the things you need to check:

  1-  Check the cables.   Go to Best Buy or another electronics retailer and buy a good quality Category 5E cable  (Actually Cat 5 is all that’s required, but usually aren’t being sold now.)

  2-  Check the switches or router ports by moving things to alternate ports.

On your PC, try this:

Open TWO ping windows.

In one of them, ping the WD.

In the other, ping your Router.

Do pings fail on BOTH at the same time?   If so, then the problem is more likely on your PC or Router, and the WD is not the issue.

If pings only fail on the WD, then the problem is more likely on your WDTV or router, and the PC is not the issue.

1 Like
4

Okay the ping only fails on the WD. http://i.imgur.com/vlVJ0.png

I’ll check all connecting cables and ports.

5

I disconnected the cable modem and router and then reconnected everything. Seems to be working great now.

Thanks Tony.