Disconnect from wd2go

Recently I try to connect my wd mt cloud 3T with wd2go and I can’t get in. My wd is connect to the net and seems no problem. When I connect my computer with team viewer I can see my wd and I can access to file .so the wd my cloud is connected and I can access to him but I can’t connect by wd2go. If I turn off and turn on the wd its working . What can I do???

What happens when you try to access WD2go? Do you get an error message? Is the JAVA plugin active? Have you tried different Internet Browsers?