Today I tried to send the following message to WD Assistence. I was very disappointed for the product and I wanted to send my feedbacks to them but once I tried to submit a ticket I found another issue. The system asked me for a serial number or a model number. There also was the help on where to get these info. But they there weren’t in my package.
For this reason I put my message here.
Message to WDLabs support:
I just receive a WD Pi Drive enclosure and I must admit I am very disappointed. I couldn’t believe WD could create a product like this. I know, it is a very cheap enclosure but something better could be produced. First, I was very shocked when I realized that the two pieces are absolutely moveable and couldn’t be attached each other with screws. Raspberry card and HDD are separated by plastic separator but there is high risk they touch each other, in particular if someone use its own cables. No where is written that cable of WD PI Drive must be used. However, at this point I am not interested to buy it. The enclosure is design to stay in a living room but it is opened on top and if you put it lower then you eyes everything inside is visible. I do not know if it is possible have a refund and send the package back. If I have to pay for that, considering the cost, I prefer to put it in a trash. I am sorry if I am so rude, but I am very disappointed. I bought in the recent months several WD products (HDD and others) and I always found very high quality.