DISAPPOINTED with Elements 1023 - WD QUALITY DROP ! [Deleted]

Hi all,

I have previously purchase a WD1023 elements and my life data is in it. Recently my hard disk shows unknown and unable to initialize, The media is write protected, I’ve took it to a professional and the bill was not very pleasing to recover my data and mentioned that there are so many cases of him recovering the same model 1023.

i’ve googled on this issue and found many consumers face the same issue as I am facing and have to fork out some amount of money to recover data. Aparently WD slogan is “Put your life in it” which I think is a [Deleted]  slogan!!!

I always thought that WD is reliable but aparently NO!! I’ve used other brands for more than 5 years which doesnt have any quality issue. I’ve been using this 1023 for 2 years plus and is giving me this severe issue. I’ve not drop this HDD before/ I’ve done all safety measures to ensure my hard disk is plugged out properly each time is used but…

Its not about having a backup on your data but living up to that freaking slogan, My next hard disk to replace this 1023 will definitely be a buffalo/seagate but definitely not WD anymore.

I DONT NEED A NEW REPLACEMENT FOR A [Deleted] NEW HDD, I NEED MY DATA!!!

Western Digital, Seagate, Hitatchi, Maxtor, Connor, IBM, all drives made by all manufacturers can fail at any time. The only proven way to guard against any form of data loss is to have backups. This means two copies of the information you wish to keep. It doesn’t get any simpler than that. Sorry.

So far I’ve done all backups but so happen this round for my 1023 its still new and I put my faith in it. Even few months old can fail… What logic is this…means lets see who is the unlucky one that gets the faulty one…yeah lets draw straws… [Deleted]

If that is the case, I would rather stick to a brand which I have been using for around 5 yrs and not give WD a chance…

Its like use at your own risk, if it fails then too bad…you’re on your own

I’m not sticking up for WD nor am I ragging on you. I have learned long long ago that 100% data safety means two copies at all times. There is no exception to this rule. And since then, I’ve never really lost any data.

Yep! I’ve had disks from all major mfgs fail on me in a few months, and I’ve got fully functional disks made back in the 90’s still operational.

Yes. It is exactly like that. Use at your own risk. It’s like that with pretty much anything.

Who took a look at this failed disk and how much are they asking to recover it?

I went to a hard disk specialist that only repairs hdd and does recovery, his charges are RM1800 for 500GB just for recovery data and 80% recovery, I got a shock of my life and of course the higher the capacity goes, the higher the charges.

If its bad sector it will cost me around RM300 bucks. I aint forking out RM1800 for data recovery but at the same time my data is as equivalent important.

I cannot stand the fact the WD does not have a center for customers to do data recovery for HDD that within warranty, as I said I do not need a replacement for a new HDD but my data means more than anything. 

my hard disk is still within the warranty period frame and customers has to scramble to find thier own solution on recovering. I agree backup is alwiz a must but can’t i have the peace of mind that I am safe to place my confidence in this product because WD has done its QC and is not doomed to have such severe problems.

If its a small issue like a bad sector or something similiar that can be recovered easily, its still acceptable…but this severe damage is TOTALLY NOT ACCEPTABLE at all…

By right WESTERN DIGITAL SHOULD bear the cost of recovering the data

I agree that the reliability of disks is not what it should be. And at the same time I say again, without a 2nd copy/backup you cannot have peace of mind when it comes to storing irreplacable data like music and photos and journals and work projects. It’s been that way for years. It will always be that way.

Regarding single bad sectors. All disks develop bad sectors from time to time. They are very good at remapping them and replacing them from a spare heap without you or the o/s ever knowing about it. The newfangled SSD’s are even better at this! And here’s something, when an SSD fails it tends to be other components like the controller or other discrete electronic parts (separate from the storage array). And when they fail they tend to lock themselves into a read-only mode. You read the data and throw away the drive. But you pay a premium for those.

I’ve had drives from all major mfgs [Deleted] out on me, and yet at the same time I’ve got disks I purchased in the 1980’s and 1990’s that are still operational.

I’ve got a WD elements 1TB portable disk that is seeing quite a bit of usage and banging around when I transport it wth me on a weekly basis. So far so good. But it is backed up. And with good reason. What if I lose it? Or what if it falls on the ground? What if it fails? It seems pretty reliable now for the past 3 years, but I wouldn’t trust it one tiny bit.

Well, the important thing is what you’re gonna do with this disk now. Hang on to it? Try to find a cheaper recovery service? There are cheaper ones out there believe it or not. Hopefully as more and more things get stored on these portable devices SSD and HDD alike, companies will see an increase in volume and begin lowering prices.

One more thing, I cant believe that the recovery HDD guy took out a stack of faulty 1023 same problem as I am facing and I was like WD is full of [Deleted]

He said, you’re not alone, so many customers also face the same issue.

"That is why brother keith, WD has the responsibility to ensure that HDD has gone through proper QC to live up to its standard stating "World number 1 "and slogan “put your life in it”"

Yes you would think so. But WD is a big corporation with powerful lawyers and disclaimers all over the place. You or anyone else isn’t going to change that. There may be isolated cases of data loss being won against a manufacturer. But like I say, the disclaimers pretty much got them covered. To refute the “put your life on it” slogan, well, that’s advertising. And you’d be fighting a different type of legal battle.

If I had the time and inclination I’d mount a campaign against something like this. But instead I just back up my data and call it a night. Fathom that! Western Digital being backed up by Seagate! That should make for good advertisement.

" Keith, now you are using a 1TB elements and would it be good if you know that you can rely on it without experiencing the same problem as I have and worrying about backup all the time when its still new. Yes you might want to do backup when it starts to hit 4 years above or more as its life span is getting short. But 2-3 yrs is still consider new depending on the way you use it."

New disks, old disks, it doesn’t really matter. They can fail anytime anyplace. I don’t actually worry about backups that much. I learned early on that there is no substitute for 2 copies of the important stuff. For example, as digital photography picks up speed (can you even buy a film camera anymore?) we are going to need to ensure our photos are stored and protected. Previously you would have negatives stored in the closet and prints in a photo album elsewhere. If one got damaged or lost, the other was still around. That isn’t so today. All you have is a .JPEG file or a Camera-specific .RAW file. Both of which are going to be entrusted to the same device. 1 point of failure. This is not acceptable. And I so wish that computer stores would actively push backup equipment (2nd disk drive, usb key, software) SOMETHING! My lady keeps all her important stuff on a small 100GB external and on her main system. She doesn’t do the 10TB movie collection or 50,000 .mp3 gig… Just a few select files store at home and offsite. Critical work stuff is shuttled around on a keydrive (jumpdrive as we knew them back in the day), and eventually it gets dumped to a real hard disk sooner or later, probably later in her case.

Look at it this way, if you have a 2TB collection of pictures and movies and stuff, you make a 2nd copy of it and put it aside. This 2nd copy usually takes all day to do. Then like every 6 months, you run a filesync program. This makes this a breeze! The filesync program looks at the differences between your day-to-day “stuff” and just updates the backup copy with newly added or changed files. This is a time-honored method of protecting important data from hardware and software failure, user stupidity, acts of mother nature. Pretty much everything.

For the home user it can’t get any simpler than saving all your stuff on the main computer box. And once a month, going into the basement to pull out a backup drive. You plug the disk in. When it shows up, you click on “SYNC” (arbitrary name of course), your file syncing program. And in 10 minutes or less you now have a 2nd copy! Do it everytime you get an oil change in your car. Backup, change the oil, pay the bills, that sort of thing.

In fact, once you get in the swing of things, with a regular backup “regimen”, you’ll never really worry about any kind of error & mistake or failure again. Because you know you’ve got copies of all the important stuff!

"But dang man…controller separating away from its storage, head unit for some reason gets damaged and unable to read anymore."

Exactly what are you saying here? A controller board broke off from the disk housing? Or a pre-amp came off the head arm?

NOW:

Be aware that there is only so much that can be done through online forums. And one those things is *NOT* going to be getting WD to pay for data recovery. Let’s take this one step at a time.

The important thing to do is figure out what you’re going to do with this disk. And how we’re going to get your data back. My first recommendation (and I don’t know anything about your specific case or the exact condition of the disk) is to not power this drive up at all. Not now.

Exactly what was the problem reported by the computer guy? Was he able to tell you specifically what failed and what would need to be done? Or what could *not* be done?

Hi Bro keith,

Currently I’ve already invested more than a week with that computer guy trying to retrieve my data and the current problem is that the HDD is having a password that locks the HDD from allowing him to access futher and apparently that partition can only be read…I told him that would he be able to go futher if I reveal all my passwords to him,

He mentioned that even if the password is correct, he may also not be able to retrieve it but he will give another try, at the same time WD support has reverted to have a concall to see whether can they help.

I’m really very very tired running around up and down to town trying to get it fixed.

Yep, it’s not easy if you’re just getting the hang of data recovery. Most of us don’t give a rat’s ahss about data recovery until a disk goes bad and takes all the important info with it. Then we all scramble to learn what’s going on and seemingly try every low-cost & free option. Sometimes this works, sometimes not.

Just hope the guy who’s working on it doesn’t make anything worse, in case you need to go to a professional company. Pro companies sometimes see previously botched attempts. And the job, if at all possible, is now tons more expensive because of additional corrective work.

What’s critical is that no irreversible mistakes are made. Oftentimes a real pro images the disk first, and works from the image. If a mistake is made, well, no big deal, just restart at the beginning.