I’ve run both a short test and a full test, both of which failed. I was asked to submit a system report to troubleshoot on the WD website. I filled in the form and submitted it only to receive this message “An internal server error occurred during your visit. A system error was encountered during your request. If you need to contact us, please make sure to report the error number below to us.”
I filled out that form, and that presented an error as well. I clicked the link to contact WD by phone, only to be given a page with no phone number on it.
I’m feeling a little unsupported! Please can anyone suggest alternative methods to provide WD with the diagnostic report?