WD Community

Devided offline

Again why The status says up but device stills offline my internet network and ISP is normal on my cloud home 3 TB please +12hr to PDT for my current time ( like you 7 am and now for me 7 pm)

1 Like

Hi @PseudomonasMouni,

Please refer to the article My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline:

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.