Again why The status says up but device stills offline my internet network and ISP is normal on my cloud home 3 TB please +12hr to PDT for my current time ( like you 7 am and now for me 7 pm)
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Please refer to the article My Cloud Home Not Detected, Not Found, Cannot Connect or Device Offline:
https://support-en.wd.com/app/answers/detail/a_id/24283
