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My Cloud OS 3 Personal & Network Attached Storage My Cloud
2

Hello,

Did you created the remote access account on the UI? If you have and is still not working then you might need to do port forwarding on your router. You will need to forward ports 80 and 443 on your router.

This link might help.

http://community.wd.com/t5/WD-My-Cloud/HOW-TO-Troubleshooting-Remote-Connectivity-Issues/m-p/617261#U617261