Device offline

All I get when I try to log in from my phone to My Cloud Mirror is “device offline”. How can this be fixed?

Hi @jmcgroove,

Please refer to the article My Cloud External USB Drive Will Not Mount, Not Seen or Detected:
https://support-en.wd.com/app/answers/detail/a_id/18918

If further assistance is needed, please open a case with our support team at the following:
https://support-en.wd.com/app/askweb