After downloading the new mobile app ver 2.9.3, when i try to access My Cloud, it shows Device Offline. I tried hard reboot my cloud (unplug, wait for almost 30mins, plug back in). I have no issue with the Internet connection as I can browse and stream. Apparently, its the same even if i access thr…

Dear all, Mine is back online too. A WD agent called me in the afternoon and asked me to do some steps (troubleshooting), however, i was out at that the time of the call. By the time i got home, i plugged in My Cloud Home to turn it on and the led light just completed the whole booting process. I o…

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Device Offline after update

My Cloud Home - Personal Cloud Storage My Cloud Home

SBrown July 17, 2019, 11:42pm 4

@mrehpine @mbellis have you contacted support?
If yes, PM me your case number
https://westerndigital.secure.force.com/ind/?lang=en_US