Device is offline

Hi,
i can access the device from local ip also i can from the mobile but when i am trying to access from  wd2go.com its always say : Device is offline. Check your Internet connection, enable remote access, and then try again.

alialboori wrote:

Hi,
i can access the device from local ip also i can from the mobile but when i am trying to access from  wd2go.com its always say : Device is offline. .

Ddi you do what it recommended? Check your Internet connection, enable remote access, and then try again?

Check the manual on remote access: http://support.wd.com/product/install.asp?groupid=904&lang=en

Then go to dashboard and check cloud access. I t should say connected (either via relay or port forwarding).  You want p[ort forwarding for best access.

i check this soultuion but also same, i can connect from my mobile but the problem that i want to connect from my pc and i am not on the same network! so here is ther problem …