I own a WD EX4 and my overall experience is very frustrating. The device doesn’t live up to my expectations whatsoever. Some day I wrote to the support center, I got a answer after 2 month… The “answer” wasn’t any:
So… Thank [Deleted] for your effort, sure you are interesting on my case!
Anyway, I’m on the go most of the time so I don’t care much about the performance of the device over my WIFI, I would like to get it working on the 3G, real stuff,a real situation.
Today, when I was far from home, I needed to see some tutorial videos I had on my EX4 and the device didn’t work. At least, I was able to actually open that awful MyCloud Windows software but couldn’t open any file at all, I got that nice "The device is offline"message.
When I came back, I pull off all cables, switched ON/OFF my router, tablet, EX4… And it worked… after severalminutes of frustration and.
The question is: what was wrong? I know people say “look at the manual” but that isn’t a proper answer because that isn’t any answer at all!!! I need answer, not unspecified tips. I also took a look on settings and so on, nothing remarkable there. The interesting think was that I have 11 devices connected to my EX4… I didn’t know I was that rick.
Thanks if any.