Device in 'recovery' for 45 days, not able to access

[cmeswani]

Hi
I have WD My Cloud Home. The device had an error on 30 july 2022. Ever since its been trying to ‘recover’ but no success. I have periodically got email message that the device was unable to recover itself. But from the app and brower it continues to say it is trying to ‘recover’.

I have all memories stored there. This is very frustrating as this is the second time WD MY Cloud home has failed. Last time I lost about 5% of my data and WD provided a replacement. This is now the replacement device that is failing.

I dont want to fall prey to the ‘data recovery’ people.

Is there anyway to retrieve my data?

Thank you

[Keerti_01]

Hi @cmeswani ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask