Device goes offline

…every time i copy something from a USB device attached to it. @wdstaff Why is that? Thanks

@splesa I recommend the following

  1. Enable Analytics on the MCH
  2. Collect the debug logs
  3. Open a support case and attach the debug logs
  4. It would be very helpful to provide as much detail as possible regarding the source, type of content and file extensions of the content being added. IE: images from a drone or a camera, what make and model of drone or camera, CAD files and if so, what program, etc…

The source was 1TB passport drive. And now I am unable to access my drive anymore. The LED is slowly blinking and it says offline. Why is that? is there anything I can do?

Thank you for your support.