Device goes offline

…every time i copy something from a USB device attached to it. @wdstaff Why is that? Thanks

@splesa I recommend the following

  1. Enable Analytics on the MCH https://support-en.wd.com/app/answers/detail/a_id/16235
  2. Collect the debug logs https://support-en.wd.com/app/answers/detail/a_id/6746
  3. Open a support case and attach the debug logs https://westerndigital.secure.force.com/ind/?lang=en_US
  4. It would be very helpful to provide as much detail as possible regarding the source, type of content and file extensions of the content being added. IE: images from a drone or a camera, what make and model of drone or camera, CAD files and if so, what program, etc…

The source was 1TB passport drive. And now I am unable to access my drive anymore. The LED is slowly blinking and it says offline. Why is that? is there anything I can do?

Thank you for your support.