I have a MYCloud single bay device running fine for last couple of years.
I just got promoted to update it to OS5 so I did.
Now it doesn’t work…
If I power on the device it works for 5 minutes and then goes offline. I can login to it via a browser and see the menu, but it hangs before I get anywhere in the menu and goes offline. I can see the cpu is at 100% however.
I’ve used the reset button a few times but always end up with same problem.
Does anybody have any ideas what I can do,?
@David8 Please collect the system logs and contact support.
And how do I do that please?
@David8 We have released the 5.15.106 on last Tuesday. and by today all the device in the filed should have get the 5.15.106 update.
Please go ahead and try to update it again, and it should update it to the 5.15.106.
If for any reason it get failed again, please go ahead and create a ticket using the below link, attach the logs and share the ticket number with me.
It’s updated. I don’t know if I can get the logs/how?
SBrown provided a link to how to collect the logs in their prior post. Here is that link again:
How to Collect My Cloud System Logs
https://support-en.wd.com/app/answers/detail/a_id/18374
