This is my first message here and I’m something of a novice with this technology.
I purchased the diskless My Cloud EX4 device and purchased a single 6TB Red drive from Western Digital. I inserted it into bay 1, got it formatted, and everything is going well.
Now I purchased another 6TB Red Drive and inserted it into bay 2 - but I cannot find it under the list of drives to be formatted under the utilities menu in the web interface. When I look under storage/disk status, the second drive is listed there and in “good” condition. But when I go to Settings/Utilities and select Format Disk, it only lists Volume 1 which I assume is my first drive.
I have verified that the firmware is up to date. Has anyone encountered this problem and have a solution?