I’m a final year student. I have my work backed up on a WD my passport portable 4tb NTFS HDD. It had a software encryption every time I used the drive. It seemed to mount the original partition after unlocking. This failed some times. So I removed the encryption, which further made the device un mountable. It shows up in disk management/ utility, but can’t mount. I’ve tried windows, Mac, Ubuntu, with different wires too. I request the company to recover all of my data, which it has declined. Now all my college graduation work is stuck there inaccessible.