Hi
I was unable to set up a Local connection with my laptop to My Home Cloud and detach it in the browser https://home.mycloud.com/ and now I can’t access my files anymore. I used the server for Plex
I can see that that 3TB of capacity is used. Is my data gone?
How can I recover it?
I would appreciate any help from the community.
Thank you so much
Kindest regards
Hi,
As the My Cloud Home data is not accessible.
This is to inform you that Content added to the Local Area Network Shares (Public and TimeMachineBackup) cannot be accessed or seen using the:
- MyCloud.com - Web App
- My Cloud Home - Mobile App for Android or iOS
- WD Discovery - MyCloud.com Login Desktop App.
Please refer to this link more details: My Cloud Home: Access Content
My Cloud Home Data Recovery
Data Recovery of a My Cloud Home can only be accomplished by the following Western Digital Data Recovery Partners.
Click Here for more information about Western Digital Data Recovery Policy and Partners.