Desktop app is not logging in

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1

System:

  • Windows 10 Pro.

Browser:

  • I can login into my cloud and manage stored files.

Desktop App:

  • Sign in with invalid credentials: Get message that credentials are wrong.
  • Sign in with valid credentials: Signing in is never completed.

I do need the Desktop App due to major advantage of copying/pasting folders and not just file one by one.

I’m using WD Discovery on more computers in my house with no problem. The one I’m facing problems is a newly purchased Dell G5.

Your help would be most appreciated.

2

Hi @p.sidiropoylos,

Please refer to the below link to check the log in issue in WD discovery:

For more information please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask