Desktop app for mycloud is a blank black screen (windows)

I have downloaded the app for windows multiple times and it is blank every time?

What Windows Phone version do you have? 

I’m having this problem too. Installed wd my cloud software on desktop window 7, but the application is blank. How can I fix this?

Are you able to provide an image of what you see?

Yes, the image was uploaded on my previous post.

I will upload it again below.

My reply was to dwightf who created the topic.


I saw your image but you should create your own topic, your image is not black.