Deleted default files and now WDSmartWare doesn't recognize my MyBook

WD Software & Mobile Apps WD Software
1

Hi everyone.

I recently bought a MyBook 3.0 2TB and I stupidly formatted the disk. Now it is completely empty and my PC recognize it as a “new volume”. Thus the SmartWare doesn’t recognize it…

Is there anything I can do to return the disk to it’s former state?

I tried a zipped file found on the WD site, I unzipped it in my MyBook, tried to run the “WD SmartWare.exe” but I keep receiving a message that says: “Application not started from drive”.

Any thoughts?  Thanks in regard.

2

Hi

You just have to update the firmware on the drive and download WD Smartware, click here to get all you need make sure you do step 1 and 2.-

3

I keep getting an error at step 2, when I try to install SmartWare.

Also, I have an older version of SmartWare in my pc, and each time I reboot my pc, I have to unplug and replug the usb of the disk so that my pc recognize the disk…

4

If your OS is windows xp, you have to install Microsoft .Net Framework 3.5. If you have windows 7 then contact WD Tech Support.