Got two MyCloudHome drives, one of them started going “offline” every now and then and had to be restarted to work again.
Around the same time I started getting a lot of “running out of space” notifications, despite I have not added ANYTHING to the drive at all (which I use for plex content).
I decided to check the logfiles on it from the web based control panel and the file never stopped downloading, I manually cancelled it when it hit 200MB and concluded, that the log file is probably whats eating up all the space on the drive.
So simple question is, how the heck do I delete the log files from it, I dont want them, I dont need them, and they just take up my whole drive and causing it to crash!! GRRRR
I tried connecting with Putty using the LAN IP on port 22, but I get a “Connection refused” from that.
Is there any way I can get full access to the drive that I actually payed for?
Sorry for coming across as PO’ed, bu the thing is, I actually am pretty PO’ed about this right now. :-/
That app offers only the same sparse settings as the webinterface, so its completely useless for this scenario. :-/
What I need is, access to delete the log files that are filling up the drive.
Because there were a couple of hundred GBs left when I put files on it the last time and nothing has been added to it since, yet it now shows 0bytes free, despite I even deleted 1.5GB of data from it the other day.
Googling the issue shows im far from the only one with this problem and no solution.
Im incredibly PO’ed with WD over this, I mean its pretty lousy that you cannot, at least, have an option that says “Delete log files” in the app/webinterface.
It seems that I have to crack open the box, pull the drive out, hook it up to a computer via USB and delete the files to make the drive usable again.
So far, this issue causes it to go offline so I have to pull the power at least once a day to keep it running.
The drive hasnt even been hooked up for 6 months yet, its truly crappy to say the least, I SO regret getting that drive over a “real” NAS solution, I guess thats what im getting for trying to avoid paying 3-4 times the price, im getting a product that doesnt really work at all.
I didnt contact them yet, my general experience with big companies like that is, that theres a much greater chance of getting better answers/solutions from the community than the companys support department.
Ofcourse not all companies will be the same in those regards and I too have had good experiences with some like Logitech for instance.
However, in general, those big supports are usually going by some standard thing where they initially tell you to reboot the device (which u already tried) so you write them back and tell them it didnt fix the issue, then days goes by and they come back with something similar and finally you end up in the place where they tell you to reset the device to factory defaults…which means I need to back up some TBs of data, reset the drive, set it all up again, move the data back on the drive and then I cant even be certain the problem is actually fixed, as it could as easily be a software/firmware issue which will still be there after going thru all that trouble.
So thats why I tend to search the community firs, see if anyone had the same problem and whether there might be a verified solution to it.
If I cant fix this faily easy from here, I might try the WD support instead.
But all in all, my exp with the two mycloud home drives I got, is generally so and so, meaning whenever I need to replace them, Ill prolly flip my bucks towards Synology, though theyre expensive, they actually work as I want them to, meaning unlike the WD dirve, when I set up a synology to map to my computer with a certain drive letter, itll do exactly that and not mess up each time I reboot the pc etc.
The WD was worth a try and I think theyre prolly good for common home use, where some family could use one unit for common backups and cloudstorage.
I dont get a lot of time to fiddle a lot with it, so I tried reinstalling the drive and so far it seems to work ok.
Logfile-wise imma check up on it in a few weeks, after all it couldve been some glitch that caused it, the other drive I have has been running fine for 3 years (a 3TB I use for local backup).
Thx for your feedback and help, its highly appreciated.
