Delayed Write Failed - unable to store encrypted data

WD External Drives WD Portable Drives
1

Hi,

I have purchased a new 1TB passport drive a month ago, and I keep having problems with it and can’t backup my data onto it.

I have downloaded and installed Dmailer Sync v9.0 on the passport drive to backup my data through encryption.  The encryption process starts of smoothly and then after a time, sometimes 10 minutes, sometimes 20 minutes, I get an error message on my PC (XP) that says:

‘Windows was unable to sace all the data for the file I:\DmailerData.…dml.  The data has been lost.  This error may be caused by a failure of your computer hardware or network connection.  Please try to save this file.’

What is going on?!

I have started to manually copy and paste folders from my PC onto the drive and so far this is working, but I wish to use the snychronisation facility of it.

Any ideas what I can do?  Is it perhaps the WDSmartWare software intefering with this?

Please help.

Thaks

2

This is nothing related with the External drive nor the software. Most of the computers, when you try to run any software to backup / syncronise you get the message “Delayed Write”, this is due to the USB traffic. Microsoft has released Hotfix to resove this. Its a Free Download from the microsoft website.

3

Thanks for the response.  I will have a loot at that hotfix.

I have also found that by stopping the WD SmartWare software and services the disk runs without any interruption and I can use the encryption software as planned.

It would thus seem that the WD SmartWare software interferes with the communication of the disk encryption software.