DataLifeguard does not work with EARS drives?

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Is there any reason why the latest version of DataLifeguard tools cannot see EARS drives?  How are we supposed to perform extended tests and/or confirm hardware problems before RMA?  My current RAID issues might be attributable to hardware problems, but I have no tool to confirm this…

Suggestions?

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DLG is in the process of being updated for our newer drives and Windows 7.  I do not have a time frame for this, though.  Hopefully, over the next few weeks.

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Guess its a goofy Win7 thing or something.  Need to downgrade to 1.13 and run as administrator.  Otherwise, you get a cable error.  Can’t remember if I found that on another post here or on the net.

And, of course, the S.M.A.R.T. results are inconclusive.  It looks like 3 of the metrics are out of range, and I’m guessing the 1 means its a valid warranty return reason.  But the help dialogue doesn’t really say.

My guess is that both WD and the other big guys are intentially vague, b/c if you knew your drive was about to fail 2 weeks before your warranty actually ended, they would actually have to replace it…instead of it failing the month after (like 3 of mine have done).  Guess I need to google some more for what the SMART results actually mean…then perhaps I can actually plan to replace drives on my terms instead of whatever is on sale at the time…

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